How we work
Outcomes, not hours.
No retainers, no day rates, no headcount. You buy named deliverables and measured services — and we only invoice what you have accepted.
Principles
What you can hold us to.
Clarity
Fixed fee per deliverable
Each deliverable has its own outcome, due date, acceptance criteria and fixed fee. Nothing is priced by the hour or by the person.
Ownership
Invoiced on acceptance
We invoice a deliverable only after you have accepted it. Any change to scope, fee or due date is agreed in writing first.
Momentum
Risks raised early
If a due date is at risk, you hear it from us first — with a proposed fix — not at the deadline.
From backlog to invoice
Five steps, every deliverable.
01
Scope
We agree the backlog of deliverables with you: outcome, due date, acceptance criteria and fee. Where our work feeds a deadline of yours, we build in a buffer of at least five working days.
02
Deliver
We decide the method and who does the work. You have one point of contact, and nobody needs to manage our people’s hours or tasks.
03
Report
Every two weeks: what was delivered, what is at risk and which issues we see, each with a proposed solution.
04
Accept
You accept or comment within four working days; we respond to comments within four more. Disputes go to a joint review — a decision within fifteen working days at most.
05
Invoice
Only then do we invoice the fixed fee for that deliverable. No timesheets, no surprises.
When you are late
Fair both ways
If we are waiting on an input, access or decision from your side, the due date moves day for day — and we tell you within two working days.
Continuity & compliance
An anchor you can rely on.
Cloud2Value is a partnership of FinOps practitioners, not a single freelancer. That changes what we can promise.
- No single point of failure. The partners cover for each other, with a documented backup arrangement — at no charge beyond the agreed fees.
- Independent delivery. We are a legal entity responsible for our own people, taxes and social security; we provide evidence on request.
- Your security rules apply. We work within your tooling, environments and acceptable-use policies where you require it.
- Confidential by default. Your data is used only for the engagement and protected under an NDA and, where personal data is involved, a data processing agreement (GDPR).
- You own the result. Intellectual property in work made to your specification transfers to you on payment.
- Insured. Professional and general liability insurance in place, with evidence on request. Agreements under Dutch law.